Whenever there’s a problem with your EZ Pass MA account, whether a billing mistake, a transponder getting lost, or sign-in problems, there’s always assistance.
EZ Pass MA Customer Support & Details
The EZDrive MA Customer Service Centre provides assistance with every query, along with Mass. Department of Transportation (MassDOT) Move MA, MA E-ZPass, and Pay-by-Plate MA services.
Call Center
EZPass MA Customer Service can be called at:
- 7 a.m. to 7 p.m. Monday to Friday, and 8 a.m. to 2 p.m. Saturday.
This can be most useful when resolving problems related to your accounts, transponder contenders, and payments.
Address
Correspondence should be addressed to the address below:
- EZPass MA Customer Service Centre.
Please include your account number and license plate with any letter so your account can be cleared and addressed.
Service Center
In Massachusetts, for EZ Pass MA service center, they provide self-serve assistance.
EZDrive MA website.
Email & Online Contact
Contact us for E ZPass MA customer service phone number for anything that doesn’t pertain to the services at that time by completing the “Contact Us” form on the website.
You can ask about:
- Transponder replacements
- Account balance corrections
- Payment verification
- Toll disputes or refund requests
Pro Tip: If you email them, use your registered email address and include your license plate number — this helps the system instantly match your account.